Privacy Policy for ClearDIY

1. Introduction

Welcome to ClearDIY. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regard to your personal information, please contact us at [email protected].

2. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Communications Data: We collect data about your communications preferences and any correspondence you exchange with us.

3. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

• To send you marketing and promotional communications.
• To respond to your enquiries/offer support to users.
• To fulfill and manage your orders.
• To post testimonials on our Website.
• To deliver targeted advertising to you.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

7. What Are Your Privacy Rights?

In some regions, such as Australia, you have rights that allow you greater access to and control over your personal information. Your principal rights under Australian privacy law include:

• The right to access your personal data.
• The right to request correction of your personal data.
• The right to complain to the OAIC (Office of the Australian Information Commissioner).

You may contact us to exercise any of these rights. We will consider and act upon any request in accordance with applicable data protection laws.

8. Do We Make Updates To This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

ClearDIY Team
78 Flinders Street
Adelaide SA 5000
Australia